NM Insurance is committed to offering a fair and professional claims service that is empathetic, honest, and efficient. We believe that the needs of our customers must be serviced with the utmost goodwill throughout the claims process.

Our commitment is to support our customers throughout the claims process and ensure we exceed the market expectations of claims experiences. We comply with the Australian General Insurance Code of Practice and New Zealand Fair Insurance Code (as appliable) when investigating and assessing claims.

From the first claims notification through to all their experiences with our offices and our support partners, our aim is to efficiently, professionally and empathetically support our customers when they need it most.

When Cyclone Debbie struck North Queensland in 2017, it resulted in substantial damage to the region and became known as one of the most damaging cyclones to hit Australia in over two decades. Hundreds of Nautilus Marine Insurance customers were impacted by the Category 4 tropical cyclone. We were there to support our customers immediately when this natural catastrophe struck with support service partners on the ground. Our internal claims staff promptly attended to our customers’ needs and supported them to lodge their claims efficiently. As always, our goal was to provide our customers with great experience and help them return them to their boating lifestyle as soon as possible.

“We work as a team, a partnership, when this sort of thing happens,” says GSA Insurance Brokers CEO James Telford, of their claims experience with NM Insurance involving the total loss of a client’s 80ft luxury motor yacht. “It was important to get this right. At the end of the day, there was a lot of care in there and wanting to do the right thing for the client. In terms of the outcome, I think all parties were very happy.” Watch the video featuring James and GSA Senior Client Manager Natalie Fisher.